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Shipping and Processing 

SHIPPING POLICY:

Every Threadtree piece is carefully packaged and shipped from my workshop in Maine. Because many items are handcrafted or made to order, processing times vary by collection. Estimated production times are shown on each product listing and begin once your order is confirmed. If your order includes both ready-to-ship and made-to-order items, they may ship together unless otherwise arranged.

PROCESSING TIMES:

Ready-to-Ship Items:
Typically ship within 2–4 business days.

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Made-to-Order Items:
Please allow 5–15 business days depending on the item and current production schedule.

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Custom & Personalized Orders:
Production timelines will be discussed before work begins. Once artwork or personalization has been approved, production will begin.

SHIPPING METHODS:

All orders including boards are shipped using UPS or another carrier best suited for your package. Small item goods (bookmarks, aprons etc) can be shipped via USPS. If you have both in your order please select UPS as your shipping method. Tracking information is emailed once your order has shipped.

SHIPPING DELAYS:

Once your order has been accepted by the shipping carrier, delivery times are outside of Threadtree's control. Weather events, holidays, carrier delays, or other unforeseen circumstances may affect delivery schedules.

SHIPPING DAMAGE:

Every order is carefully inspected and packaged before leaving the workshop.

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If your order arrives damaged:

  • Contact me within 48 hours of delivery.

  • Include photographs of:

    • the shipping box

    • all packaging materials

    • the damaged item

 

Please keep all packaging until the claim has been resolved. This allows me to work with the carrier

and find the best solution as quickly as possible.

INCORRECT SHIPPING ADDRESS:

Please verify your shipping address before placing your order.

Threadtree is not responsible for packages shipped to an address provided incorrectly during checkout. If an order is returned due to an incorrect address, additional shipping charges may apply before it can be resent.

LOST PACKAGE:

If tracking shows a package as delivered but it cannot be located:

  • Please first check with household members and neighbors.

  • Contact your local carrier.

  • If the package still cannot be found, contact me and I'll help determine the next steps.

INTERNATIONAL SHIPPING:

Currently Threadtree ships within the United States only. 

GIFT ORDERS:

Many Threadtree pieces are purchased as gifts. If you're sending directly to the recipient, I never include pricing information in the package.

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